Troubleshooting
Please check here if you are experiencing any problems.
ugo Main Body
- ugo mini (G1) Won't Turn On
- ugo Won't Start
- Cart Unit Does Not Move or Respond
- After pressing the power button, the LED keeps flashing (Pro G4 only)
- Arms remain in a limp position
- Face Display is Not Displayed Correctly
Charging
Operation Screen
- [ugo mini] An error message "The gimbal may be broken" appeared on the operation screen
- Camera Footage is Not Displayed
- Camera Footage Stopped
- I executed a speech command but it did not work
- No sound is outputted when pressing the "m" key on the keyboard
- The service status in the upper right corner of the operation screen is displayed as "NG" (i.e. the the color of the robot icon has changed)
Map Navigation
- Troubleshooting route-specified travel and destination-specified travel
- Cannot navigate the map
- ugo Stops When Navigating the Map
- Position correction is not possible when navigating the map (map is misaligned)
- When navigating the map, the map is not displayed on the operation screen.
- When navigating the map, the position is shifted from the map
Options
Other
- The registered building is not being displayed
- Collision Prevention Function Does Not Work
- The running ugo icon is not displayed on the ugo Portal (operation screen) (it does not show "ONLINE" in the robot list)
- A person is detected even though there is no movement, and the Flow proceeds.
- ugo Cannot Press a Button
- System Update Stops Midway