ugo Pro

• [All Models] About Damage
• 【Pro】Power Will Not Turn On / Does Not Complete Normal Startup
• 【Pro】Arm does not move and remains limp; warning voice is issued
• 【Pro】Face Display Does Not Show Properly
• After pressing the power button, the LED keeps flashing (Pro G4 only)

ugo mini

• [All Models] About Damage
• ugo mini (G1) Won't Turn On

Charging

• [All Models] Unable to Charge ugo
• [All Models] Unable to Automatically Return to Charging Station / Charging Fails
• [All Models] Charger LED Blinks Green and Clicking Sound is Heard
• [Pro] The charging station's charging status LED is blinking yellow
• 【mini】Charging Station Status Lamp Flashing Yellow
• 【mini】Charging Station Status Lamp Blinking Red

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Audio

• [All Models] No Sound Output from ugo
• [All Models] Unable to Hear On-Site Audio from the Operation Screen
• [All Models] Howling Occurs When Pressing the M Key on the Operation Screen (Function to Output Operator’s Voice from ugo via PC)

Operation Screen

• [ugo mini] An error message "The gimbal may be broken" appeared on the operation screen
• Camera Footage is Not Displayed
• Camera Footage Stopped
• The service status in the upper right corner of the operation screen is displayed as "NG" (i.e. the the color of the robot icon has changed)
• Camera footage is not displayed when I press the button

Map Navigation

• Troubleshooting route-specified travel and destination-specified travel
• Cannot navigate the map
• ugo Stops When Navigating the Map
• Position correction is not possible when navigating the map (map is misaligned)
• When navigating the map, the map is not displayed on the operation screen.
• When navigating the map, the position is shifted from the map

Options

• Cannot select "LiLz Camera" when setting LiLz check items ("No data available" is displayed)
• Troubleshooting for "Photo Check Items"
• I can't set up system integration with "hakaru.ai" or "LiLz"
• I can't select the reading service in the "Check Items" settings

Other

• The registered building is not being displayed
• Collision Prevention Function Does Not Work
• The running ugo icon is not displayed on the ugo Portal (operation screen) (it does not show "ONLINE" in the robot list)
• A person is detected even though there is no movement, and the Flow proceeds.
• ugo Cannot Press a Button
• System Update Stops Midway

See all 8 articles