This article provides instructions on how to respond if you discover damage (cracks, chips, deformation, parts falling off, etc.) on the ugo main unit, charger, or charging station exterior or components.
Using the device in a damaged condition is extremely dangerous, so please stop using it immediately.
◆Diagnostic Flow
STEP 1: Check for Abnormalities Such as Unusual Odor, Heat, or Smoke
If you detect any abnormalities such as unusual odor, heat, or smoke from the damaged area, move to a safe location first and then turn off the power.
STEP 2: Stop Using and Turn Off the Power
If you find any damage, regardless of its severity, immediately stop using the device and turn off the power.
STEP 3: Do Not Attempt Self-Repair or Disassembly
Do not attempt to reattach damaged parts or disassemble the device yourself.
Doing so may cause unexpected malfunctions or serious accidents such as electric shock or injury.
STEP 4: Contact Us
Keep the device powered off and contact us at the following contact information.
If possible, please provide the following information when you reach out to us.
- Date and time of occurrence (when you noticed it; if you know when the damage happened, please include that as well)
- Serial number of the device, charger, or charging station
- Photos of the damaged area
- Whether there were any abnormalities such as unusual odor, heat, liquid leakage, or smoke
- Circumstances when you noticed the damage (while riding, during emergency stop, while stored, etc.)
ugo Technical Support Team
✉️ cs@ugo.plus