There are five possible cases where pressing a button is not successful:
Case 1: The distance between the depth sensor on ugo's chest and the button is not about 45cm.
The error is not a problem, but if it exceeds 50cm it will not be possible to press it.
→Please adjust ugo's position when pressing the button.
Case 2: The AR marker (see below) is not attached to the tip of the button-pressing arm.
If there is no AR marker, the button press will not work properly.
Please contact us using the contact details at the bottom of the page.
Case 3: A large force was applied to the arm, causing the arm to move out of alignment.
If the arm is hit or caught and a large force is applied, the arm may become misaligned, which may result in a decrease in the accuracy of button pressing.
Please try pressing the button several times, and if you have any problems with accuracy, please contact us at the contact information at the bottom of the page.
*We may contact you at a later date to confirm the condition and extent of the damage.
We appreciate your understanding and cooperation.
Case 4: When pressing the button, the chest camera image is not displayed
Please refer to this article → Camera image is not displayed when pressing the button
Case 5: The wall with the button is mirrored
Due to the characteristics of the sensor, the button may not press properly on a mirrored surface.
If the issue persists or you have any questions, please contact us at the following address:
[TEL: 050-8892-6157 (Weekdays 10:00~17:00) Mail: support@ugo.plus]