[All Models] No Sound Output from ugo

If no sound is output from ugo, it is often due to ugo’s volume settings (device volume / volume parameter for each command), or if you are using the feature to output the operator’s voice from the PC through ugo, it may be caused by the PC’s microphone settings.
Please check using the steps below.

◆Table of Contents

・Diagnostic Flow

・STEP 1: Check Device Volume

・STEP 2: Check Command Parameter Volume

・STEP 3: If Using the M Key on the Operation Screen (Feature to Output Operator’s Voice from PC through ugo)

・STEP 4: Restart Audio Service

・STEP 5: Restart the System (Power Cycle)

・If the Issue Still Persists

◆Diagnostic Flow

◆STEP 1: Check Device Volume

- On the operation screen, go to Action Menu ＞ Settings ＞ ugo Sound ＞ ugo Speaker Output Volume, and check whether the device volume is set to “Mute (0)”.
　If it is set to 0, no sound will be output from ugo regardless of the operation executed.
　For how to check ugo speaker output volume, please refer to the following page:
・Mechanism and Settings of ugo Speaker Output Volume

◆STEP 2: Check Command Parameter Volume

- The actual volume is determined by “Device Volume × Parameter Volume (%)”.
　Even if the device volume is normal, if the parameter volume for the executed speech command (such as “Text-to-Speech” or “Random Voice Playback”) is set to 0 (mute),
　no speech will be output.
　Please check and adjust the settings of the applicable command.
・Mechanism and Settings of ugo Speaker Output Volume

◆STEP 3: If Using the M Key on the Operation Screen (Feature to Output Operator’s Voice from PC through ugo)

- When the operation screen is open and you press the M key or microphone icon to output the operator’s voice from the ugo speaker,
　the cause may be the microphone of the PC you are operating, not the ugo device itself.
　Please check the following:

・Is the PC microphone muted? (Physical switch / OS settings)
・Is microphone use allowed in the operation screen (browser)?
・Is the correct microphone selected as the input device in the OS?
・Can the PC microphone be used normally with other applications (such as web conferencing tools)?

◆STEP 4: Restart Audio Service

- There may be a temporary issue with the audio service.
　Please try restarting the audio service.
　After restarting the service, reload the operation screen tab and open it again.
→ How to Restart the Service
　
　If the issue is not resolved, please proceed to “STEP 5”.

◆STEP 5: Restart the System (Power Cycle)

- If the issue is not resolved in STEP 4, please try restarting the system (remotely or by turning the power off/on).
→ Restart the System (Remotely Restart ugo)
→ How to Restart the Device (Power Button OFF/ON)

◆If the Issue Still Persists

If the issue is not resolved or if you have other questions, please contact us at the following.

ugo Technical Support Team

✉️ [e-mail]