The network communication speed may be below the recommended value.
Please check the following items:
Connect the WiFi router connected to ugo to the PC you are using to operate the device (※) and check the communication speed.
Communication speed: Download 20Mbps or more / Upload 10Mbps or more (both stable)
We recommend the following.
Check your internet speed here: https://fast.com/
If the value is below the recommended value, please improve your communication environment, such as by replacing your WiFi router or mobile router.
*For information about WiFi routers (mobile routers), please refer to the manufacturer's instruction manual.
If the issue persists or you have any other questions, please contact us at the address listed below.
[TEL: 050-8892-6157 (Weekdays 10:00~17:00) Mail: support@ugo.plus]