There are two possible cases:
* [How to deal with cases where there is no problem with the above cases]
Each case and how to deal with it
The operating environment of ugo Portal is not met.
→Please check that your system meets the requirements for ugo Portal.
If you have any problems such as not meeting the operating environment requirements, please contact your service provider.
Lens cap attached
→If there are lens caps on the cameras on the front and rear of the pole, remove them.
With lens cap attached
Without lens cap
[What to do if the above cases do not have any problems]
・Lower the image quality of the camera image . *If the line speed requirements are not met
→ In the command list, ① "Settings" → ② "Change camera image quality" → Set the parameters ③ "Frame rate" and "Bit rate" to the minimum value → Add the command and execute this command from the ugo operation screen.
Please refer to these articles → Commands > How to execute commands
→ Command List Settings > How to edit the command list
・Restart the "Camera" service and "WebRTC" service.
Please refer to this article → How to restart > Restart the service
・If the above does not restore the system, please perform a "system restart (main unit restart)."
- For G4, restart the system. For G3, restart the device. *Depends on the model of ugo you are using (G4 or G3).
Please refer to this article → How to restart > System restart or device restart
If the issue persists or you have any other questions, please contact us at the address listed below.
[TEL: 050-8892-6157 (Weekdays 10:00~17:00) Mail: support@ugo.plus]