Camera footage is not displayed when I press the button

Please make sure that your device meets the operating environment requirements for ugo Portal.

*If you have any problems such as not meeting the operating environment requirements, please contact your service provider.

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[What to do if the above does not cause any problems]

・Please restart the "EV-SLAM" service, "WebRTC" service, and "Chest Sensor" service.

Please refer to this article → How to restart > Restart the service

・If the above does not restore the system, please perform a "system restart (main unit restart)."

- For G4, restart the system. For G3, restart the device. *Depends on the model of ugo you are using (G4 or G3).

Please refer to this article → How to restart > System restart or device restart

If the issue persists or you have any other questions, please contact us at the address listed below.

[TEL: [phone] (Weekdays 10:00~17:00) Mail: [e-mail]]