When navigating the map, the map is not displayed on the operation screen.

There are two possible cases:

*For other cases where you cannot patrol the map, please refer to this article → Unable to navigate the map

- Map not applied

- The "Map Navigation Position Initialization" command is not set correctly in the Flow

* If each case and solution does not solve the problem

→ [What to do if the above does not resolve the issue]

Each case and how to deal with it

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Map not applied

→Please check if you can apply the map from the operation screen by following the steps below.

① Click on the "Building Name" at the top of the ugo operation screen

② "Current Floor Settings" > Select the floor you want to patrol from the pull-down list > "Use this unit as a map editor"

　Click "Open the

③ From the "Map Data" pull-down list in the upper right corner of the Map Editor screen, select another map

　Select a map > Click "Apply this map" at the bottom > Reload the screen

④ Change "Another Map registered on the floor" in ③ above to "Map to be used in Map Tour" and do the same.

　Follow the steps

⑤ Return to the ugo operation screen and click on "Building name" at the top.

⑥ "Current Floor Settings" > Select another floor from the pull-down list > Select the floor to navigate the map >

　Reload the ugo operation screen

・If you are unable to apply the map using the above steps, please check [What to do if the above does not resolve the issue]

・If the map data you want to apply is not available, please recreate the map data.

※Please refer to this article → Map data creation and floor linkage

The "Map Navigation Position Initialization" command is not set correctly in Flow

→Please set the "Map Navigation Position Initialization" command "before" the "Map Navigation Start" command.

①Click "Flow Settings" in the global menu on the left of ugo Portal.

②Click on the Flow

③Click the "+" in the top left of the Flow editing screen or under Commands.

(If you click the "+" under the command, step 5 is not necessary.)

④ Click Move > "Map Navigation Position Initialization", and from the pull-down list of "Floor Map" and "Navigation Route" in the parameters on the right, select the same as the setting of "Map Navigation Start", and click "Add".

⑤ Drag and drop the added "Map Navigation Position Initialization" to the front of "Map Navigation Start" and click "Update" at the bottom right of the editing screen.

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[What to do if the above does not resolve the issue]

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Please restart the "Map" service .

Please refer to this article → How to restart > Restart the service

If the above does not restore the system, please perform a "system restart (main unit restart)."

- For G4, restart the system. For G3, restart the device. *Depends on the model of ugo you are using (G4 or G3).

Please refer to this article → How to restart > System restart or device restart

If the issue persists or you have any other questions, please contact us at the address listed below.

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