Automatic charging and docking to the charging station is not possible or fails

Table of contents within the page

・Requirements for automatic charging and returning　 *Please check first

・Error messages and solutions displayed when automatic charging return fails

If the above does not resolve the issue

Automatic charging return requirements

[Common to all ugo OS]

- Make sure the charging station is in the correct condition .

- The charging station is turned on (the switch on the unit is lit green).

-The power connector is connected.

-The back of the charging station must be in contact with a flat wall that is at least 30 cm wide.

- The floor must not sink more than 3mm.

- The charging station's ugo guidance window must not be covered with cloth or other objects.

-The charging station's ugo guidance window must not be exposed to direct sunlight.

・2D LiDAR on the front of the cart unit, ultrasonic sensor on the back of the cart unit, automatic charging

　The electric marker sensor is clean.

　If there is any visible dirt, remove it with a cloth.

　Please refer to this article → Care Instructions

　* When removing the cover, be careful not to damage the 2D LiDAR.

- The ugo can be charged when manually docked in the charging station.

- The battery indicator on the top right of the ugo operation screen changes

- The charging station's charging status LED should light up.

*It may take about 10 seconds for the charging status LED to light up.

[For ugo OS v2.2.5 - 2.3.0] (Click to expand)

 

 

[For ugo OS v2.3.0 or later] (Click to expand)

 

 

[Error message displayed when automatic charging return fails and how to deal with it]

* This assumes that the above requirements for automatic charging and docking are met.

ERR No	error contents	Workaround
STERR_0001	Detect obstacles	Please restart the LiDAR service. Please restart the device.
STERR_0002	Timeout due to no camera footage	Please restart the LiDAR service. Please restart the device.
STERR_0003	Sensor data cannot be obtained	Please restart the ultrasonic sensor. Please restart the device.
STERR_0004	Marker not found	Please check that the ugo guidance window and automatic charging marker sensor are clean. Please try again after executing the "Stop automatic charging" command. Please restart the device .
STERR_0005	Movement Timeout	Please check that the emergency stop button is not pressed. If it is pressed, release it. Please check the power LED of your ugo. If it is blinking, please restart the device.
STERR_0006	Station outline not found	Please contact us using the contact information at the bottom of the page (please do not turn off ugo if possible for analysis purposes). *If this error occurs at the same time as another error, please give priority to dealing with that error.
STERR_0007	Lidar data cannot be obtained	Please restart the LiDAR service. Please restart the device.
STERR_0008	Charging cannot be confirmed	Please contact us using the contact details at the bottom of the page. *If this error occurs at the same time as another error, please give priority to dealing with that error.

*1 How to restart various services

Please refer to this article → How to restart

*2 How to restart the device

Please refer to this article → How to restart

*3 If the "Stop automatic charging" command is not present in the command list

If the command is not in the command list, add it from "Command List Settings" and then reload the ugo operation screen.

Please refer to this article → Command list settings

*4 What to do if ugo's power LED is flashing

Please refer to this article → What to do if the LED continues to flash even when you press the power switch (ugo Pro (G4) only)

If the above does not resolve the issue, please check the following:　

- Are there any objects in the vicinity that emit ultrasonic or infrared radiation?

*Ugo's ultrasonic sensor and LiDAR are used for automatic charging and returning.

- In places where many machines and sensors are used, the ultrasonic and infrared radiation they emit can interfere with ugo.

  There is a possibility that unintended detection may occur. Please check whether there are any such facilities in your vicinity.

- If you are using multiple ugo devices, please turn off the power of adjacent ugo devices before trying to automatically charge them.

  This is because other powered-on ugos also emit ultrasonic waves as collision prevention sensors .

- Place a cloth-like object on the wall behind the charging station to try automatic charging.

  In an environment with many walls, ultrasonic waves may be scattered .

  Since cloth-like materials tend to absorb sound waves, placing them may be able to prevent the above .

If you receive the error message "STERR_0006" or "STERR_0008", or if you have any other problems or questions, please contact us at the address listed below.

[TEL: [phone] (Weekdays 10:00~17:00) Mail: [e-mail]]