ugo mini (G1) Won't Turn On

If the battery of the ugo mini (G1) is low and continues to be on or off for several hours or days, or if the battery is completely dead and the device is forced to shut down, it may not start up immediately even if you recharge it. Inthis case, please try the following procedure to restore the device.

◆ Conditions and events

■ Conditions for occurrence

1. If you continue to use the ugo mini when the battery level on the ugo mini operation screen is low. 
2. If you turn off the power when the battery level is low and continue not charging for several hours to several days.

■ Event

- ugo mini cannot be started.

◆ Procedures to check

① Connect the ugo mini to the charging station and charge it for at least 1.5 hours.
　When connected to the charging station, the status light on the charging station will light up or the charging status LED on the charger will light up
　Please check if you would like to do so.
　If the status light on the charging station does not turn red when you connect your ugo mini, please contact us.

*For information on the status lamp and charging status LED colors, please see here.

② After charging for 1.5 hours or more, turn the main power switch from OFF to ON. 　
If the main power switch is ON, turn it OFF once and then ON again. 

*When operating the main power switch, be sure to check that the power button is OFF.

③ Press and hold the power button to see if the ugo mini starts up. 　If it does not start up, please contact us .

◆ How to avoid it

1. When you receive your ugo mini, please make sure to connect it to the charging station and charge it until it is fully charged.
　　(Products are fully charged when shipped from our company, but the conditions for this phenomenon may occur depending on the transportation time.)
2. When the battery level of ugo mini is low, connect it to the charging station immediately and start charging.
3. Do not leave ugo mini turned off for long periods of time.
4. If ugo mini has been turned off for more than 24 hours, fully charge it (charge for at least 1.5 hours) before using it.

◆ Inquiries

If the issue persists or you have any other questions, please contact us at the address listed below.

[TEL: [phone] (Weekdays 10:00~17:00) Mail: [e-mail]]