In this step, we will register the original information (Q&A data) with Knowledge so that ugo can properly respond to customer questions.
By preparing Q&A data, ugo will be able to provide more specific guidance specifically for facilities and services.
This information will be referenced when the "knowledge search tool" is used by the AI agent described below.
◆ Table of contents
・Example of registration of Q&A data
◆What is knowledge?
Knowledge is like a "folder" that registers and manages the questions and answers (Q&A data) you want ugo to answer.
By managing knowledge separately for each content and application, it will be easier to operate.
By registering Q&A data here, information specialized for customer facilities and services that cannot be handled by general knowledge of AI and web searches (e.g. "Where is the toilet in this building?" What is the event to be held today? etc.) can be accurately guided by ugo.
First of all, let's create a [knowledge] that summarizes the Q&A data.
◆How to create knowledge
1. Click Global Menu > Knowledge Groups.
2. Click the [Create New] button in the upper right corner of [Knowledge List] on the screen.
3. Enter and select the following items on the [Knowledge Creation] screen.
Name: The name used to identify the knowledge to be created. Let's make it a name that can be understood easily.
Example of entry: "〇〇 Building_for floor guidance"
Building: Select the building that uses the Q&A data to register for this knowledge. Only buildings within the organization can be selected.
|
|
💡 Tip: If you want to share Q&A data across the organization
- If you want to create Q&A data that can be shared throughout the organization instead of setting up
Q&A data for each building, please select "No specified".
This makes the registered Q&A data available to all ugo in the organization, not tied to a specific building.
In this case, ugo belonging to other building B in the organization may refer to and answer the information
specific to Building A (e.g. location of the toilet in Building A).
For general-purpose Q&A data, such as company, product, or ugo robot introductions that do not require a
specific building, please select “Not specified.”
4. After completing the input, click the "Add" button.
◆How to register Q&A data
In the knowledge you have created, we will enter the Q&A data for ugo to answer the question in reality.
1. Click on the knowledge you created in "How to create knowledge".
2. Knowledge editing screen > Click the "Add New" button in the upper right corner of Q&A list.
3. On the [Add Q&A] screen, fill in the question (Q) and the answer (A) you want ugo to answer.
After filling in, click [Add].
- Please fill in the Q&A data according to the following rules.
・Question (Q) and answer (A) should be filled in the same box continuously.
If you enter relevant questions and answers as a lump sum, it will be easier to manage later.
💡 Tip: You can edit the added Q&A at any time later.
[Rules for Q&A input]
1. Enter "Q" in half-width characters and then enter the question.
2. Enter "A" in half-width characters and then enter the answer.
|
|
◆Example of registration of Q&A data
🚨 Point: Enter multiple patterns for questions
Upon the same meaning, customers may ask questions in various ways.
By entering multiple patterns for questions (Q), ugo will improve the accuracy (variation) that can recognize the customer's question and generate the best answer.
Q: Is there a restroom?
Q: Where is the toilet?
A: The restroom is located at the back right after leaving the reception.
Q: Where is the meeting room?
Q: Where is the conference room?
A: There is a large conference room in front of you when you exit the door next to the demonstration space, and a small conference room on the left.
The large conference room is automatically locked, so please enter with our employees.
|
|
🚨 Points: Register proper nouns that are difficult to read
If ugo does not recognize proper nouns correctly and does not speak, please register multiple patterns of reading in katakana as a countermeasure against shaking of the notation.
In particular, English proper nouns may be read out one by one when spoken in Japanese, so please write down the reading method in katakana.
Example of entry: "ugo" and "Yugo"
Example of entry: "ugo Co., Ltd. (how to read: yugo Co., Ltd.)"
※Prevents "u-g-o" in Roman characters or "ugo".
🚨 Points: Register information other than Q&A format
Information that does not fit the Q&A format, such as building location information and floor tenant information, can also be registered in bullet points and paragraphs.
Even in this format, ugo can search for relevant information from questions and generate answers.
Example: Register "facility information" and "floor information" in bullet points
ugo manual building (how to read: yugo manual building) facility information
Address: Higashi Kanda X-X-X, Chiyoda-ku, Tokyo 101-0031
Phone number: XX-YYYY-ZZZZ
Access:
・For trains: About a 10-minute walk from JR Akihabara Station. About a 15-minute walk from JR Kanda Station.
ugo manual building (how to read: ugo manual building) floor information
■9th floor A Industry Co., Ltd.
■8th floor ugo Co., Ltd. (How to read: ugo Co., Ltd.)
■7th floor B Service Co., Ltd.
■6th floor General Incorporated Association C Association
■5th floor D Trading Co., Ltd.
■4th floor E-Transport Co., Ltd.
■3rd floor F Communication Co., Ltd.
■2nd floor workspace
■1st floor reception, convenience store, disaster prevention center
Example: Register information about events and exhibitions
■Event name: ugo exhibition 2025 (how to read: yugo exhibition 2025)
We have many attractive events, such as exhibitions where domestic robot companies will get together.
[Keynote lecture to understand the present of robots]
In addition to introducing the latest technological trends and initiatives in the robotics industry, guest speakers will share advanced robot utilization cases shaping 2025.
[Booth introduction]
Many corporate booths will be exhibited. You can experience the operability of the robot with the actual machine demonstration.
■Date & time: October 16, 2025 (Thursday) 9:00-18:00
■Reception & venue opening: 9:00
■Venue closing: 17:30
■Location: Tokyo Big Sight South Hall 1
■Access
・Rinkai Line Kokusai Exhibition Hall Station (about 7 minutes walks from the station)
・Yurikamome Tokyo Big Sight Station (about 3 minutes walks from the station)
■Company name: ugo Co., Ltd. (How to read: yugo Co., Ltd.)
■Exhibition contents: "ugo Pro (pronounced: yugo Pro)" that performs security and guidance in offices and commercial facilities.
Introducing "ugo mini (pronounced: yugo mini)" that performs inspection works in factories and data centers.
You can experience the operability with the actual demo robot.
■Booth location: S-13
◆Q&A data search function
Registered Q&A data can be easily checked using the search function.
Specifically, it can be used in the following cases.
When you want to quickly find the registered Q&A:
- Even if you have registered a large number of Q&As, you can quickly reach the desired Q&A by searching with specific keywords.
You can save time when correcting Q&A and checking the contents.
When you want to verify that the Q&A is working properly:
- During operation, if you wonder, “Why couldn’t ugo respond properly?”, you can use this feature to check whether the relevant Q&A has been registered and whether the content is appropriate.
◆How to search for Q&A data
1. Click Global Menu > Knowledge Groups.
|
|
2. In the [Q&A search] from [knowledge list], specify the following items and perform [search].
Building: Specify the building to search.
Words to search for: Enter the keywords included in the Q&A data.
Number of cases: Specify the number of search results to be displayed.
|
|
3. Q&A data related to the entered keywords will be displayed in the search results.
This allows you to verify whether ugo can correctly identify the intended Q&A.
4. Click on the search result line to switch to the knowledge editing screen where the Q&A data is registered.
You can smoothly modify and add Q&A contents.
After creating the knowledge and Q&A, proceed to STEP3: Registering resources and attaching images to the Q&A.