== Updated (2025/7/30) ===========================================
With the release of ugo Portal v1.15.1, we have added a section titled " How to download long-time recording data ."
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== Updated (2025/7/24) ===========================================
We have added "Precautions for Use" for the long-time recording function to this manual. This includes important information ( *9) regarding the risk of data corruption when turning off the power by a method other than shutdown . Please be sure to read this before using the long-time recording function.
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This page explains the long-time recording function.
Please read the "Precautions for Use" carefully before use.
◆Table of Contents
・What is the long-time recording function?
◆ What is the long-time recording function
Long-time recording is only supported on ugo OS v3.6.0 and ugo Pro (G4), ugo Ex (G4), and ugo mini (G1).
While ugo is running, the camera footage ( *1 ) is constantly recorded and stored in the memory of the ugo itself.
This function allows you to save recording data on the device.
The recorded data can be viewed through ugo Portal while ugo is online and in the same building as the recording. ( *2 )(*７)
It is also possible to upload videos stored on ugo to the ugoPortal. ( *3 )
In the ugo Portal you can view the data uploaded by your robot.
The free plan only shows one hour of data.
With the paid plan , you can see all the data uploaded from your robots.
Please check with our sales staff for details about the plan.
◆ How to record
Start recording
・Click the light blue button (action menu) at the bottom right of the operation screen
to display the "Start long-term recording" button. ( *4 )
・When you press "Start long-time recording", a pop-up will appear in the center of the screen, and when you press "Yes", long-time recording will start.
・When long-time recording is on, “Recording in progress...” will be displayed in red letters at the bottom left of the operation screen.
End recording
・Just like when you started recording, click the light blue button (action menu) at the bottom right of the operation screen. While recording, a button that says "Stop Long-Term Recording" will be displayed.
・When you press " Stop Long-Term Recording ", a pop-up will appear in the center of the screen. Press "Yes" to end long-time recording.
・When long-time recording is ending, "Long-term recording ending" will be displayed at the bottom left of the operation screen. ( *5 ) Recording will end when the "Long-term recording ending" display disappears.
Automatically start long-term recording
By changing the settings, you can also have ugo automatically start long-term recording when it is powered on.
From the Robot List (Operation) screen, click the name of the ugo you want to automatic start long-term recording. You can also access it from Robot Management in the Global Menu.
From the robot list
From Robot Management
- If you change the setting to start long-term recording automatically in the settings section of the screen that opens to On (as shown in the image below ), long-term recording will start automatically when you start ugo.
- After making changes, click "Update" at the bottom of the page to apply the changes.
◆ Viewing recorded data
・Click "Recordings" from the global menu.
When you open "Recordings", a list of recordings will be displayed.
"Uploaded recording data" screen
① You can change the month using the left and right arrows (< >).
② This tab switches between the page for viewing recordings uploaded to ugo Portal and the recording data in the robot. Uploaded recording data is selected by default.
③ The total capacity of the recording data uploaded to ugo Portal is displayed.
④ Uploaded recording data is displayed as a label. The label indicates the time, model name, and capacity. Clicking the label will play the recording. You can also view a list of recording data for the selected day by clicking the date number .
Screen after clicking on date
Video playback screen
"Robot internal recording data" screen
① This tab switches between the page where you can view the recordings uploaded to ugo Portal and the recording data in the robot. Uploaded recording data is selected by default.
② Check box to display only online units.
③ Any ugo that has recorded for a long period of time in the currently set building at least once will be displayed. Click on any ugo to view the recorded data inside the aircraft. A screen will open where you can view it.
Screen after clicking ugo
①You can change the month using the left and right arrows (＜ ＞).
② The total capacity of recording data stored on the ugo device will be displayed.
The data will be stored for approximately one month. ( *6 )
③ A list of recording data stored on the ugo device. Displays by date, and clicking a thumbnail displays the selected day. The recording data list page will be displayed.
Screen after clicking thumbnail
①The serial number and name of the selected ugo will be displayed.
②You can change the date using the left and right arrows (＜ ＞).
③The displayed date is displayed. Click the date or calendar icon.
This will display the calendar.
④The system will switch to a mode where you can selectively delete recorded data.
You can select any data to delete.
⑤ Recorded data for each hour. Click to view the playback screen.
Recording data is saved every 10 minutes, so there are 6 recordings per hour.
It will be saved. If there is no data, the thumbnail will be displayed in gray.
Video playback screen
① The name of the ugo who has the data being viewed, and the date and time of the recording data being viewed will be displayed .
② You can choose the image quality when uploading to ugo Portal. Low quality (360p) and you can choose between high quality (720p) and low quality (720p).
③ This is the button to upload to ugo Portal. Click it to start uploading.
④ You can change the video playback speed. You can choose from x0.25 to x20.
◆ How to download long-time recording data
This feature is only available to customers who have subscribed to the long-time recording option in their paid plan. You can download
recording data stored in the memory device of the ugo device and uploaded to the ugo Portal .
! Note!
Downloading long-time recording data is only possible with an account with "Organization Administrator" privileges.
How to download from the ugo device's storage device
This method can only be done when ugo is online.
①Open the video playback screen of the recording data you want to download.
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② Click [Upload Quality] and select the quality you want to download (low quality 360p or high quality 720p) from the options displayed in the drop-down menu .
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③Click the [Download video] button in the upper right corner of the video playback screen and
the recording data (mp4 format) will be saved to your computer in the selected image quality.
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How to download recording data uploaded to ugo Portal
The quality of the downloaded recording data will be the same as the quality uploaded to ugo Portal.
① On the Recording List > Uploaded Recording Data screen, click the recording data you want to download.
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② On the playback screen for the recorded data, click the three vertical dots in the bottom right corner.
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③Click [Download] and the uploaded recording data (mp4 format) will be saved on your computer.
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◆ Precautions for use
*1
Only the front camera can be used for long-term recording.
The resolution of the saved video will depend on the video streaming settings of the camera.
*2
Recording data from the same time period can only be uploaded in either low or high quality.
If you want to upload the same video in high quality after uploading it in low quality, you will need to delete the footage uploaded in low quality from the cloud.
*3
Recorded data is stored inside the robot after several minutes of data processing.
・Data processing is performed while the "Long-time recording: Ending..." message is displayed.
・If "Long-time recording auto start" is set, data processing is performed automatically. (Automatically starts after recording is completed in 10-minute increments)
If the robot's power is turned off before data processing is complete, the recorded data will not be saved, so please note the following points.
① When turning off the power of the robot, press "End long-term recording" before pressing the power button, and
make sure that the "Long-term recording: Ending..." message has disappeared before proceeding.
If you turn off the robot before the "Long-term recording: Ending..." message disappears,
the recorded data in 10-minute increments immediately before the power is turned off will not be saved inside the robot.
② In order for the recorded data in 10-minute increments to be saved inside the robot,
the aircraft must be started normally without rebooting during the 10 minutes of recording and during the data processing thereafter.
Example: If the robot is turned on and recording is started at 10:15, and data processing from 10:20 is performed normally
→ 4 minutes of recorded data from around 10:16 to 10:20 will be saved.
*4
You cannot download data from ugo Portal to your PC, etc.
Recorded video is encrypted and can only be viewed under certain circumstances. You cannot connect the storage device to a PC such as Windows and directly transfer the data inside.
*5
The button to start long-term recording is not available because the ugo does not have a storage device for saving recorded data. In this case, there will be no response when you press it.
*6
Do not turn off the power when the message "Long-time recording ending" is displayed. Some of the recorded data may be saved in an incomplete state.
*7
The storage device built into ugo will store recorded data for a maximum of 32 days.
When the capacity is full, the oldest recording data will be automatically deleted.
*8
When changing buildings, be sure to end "long-time recording" and restart the robot before changing the building.
*9
If you want to turn off the ugo during long-term recording, please stop recording or shut it down by operating the power button.
If you turn off the power during long-term recording by any method other than shutting down (such as running out of battery or forced shutdown), the data storage area for long-term recording may be damaged, and the recorded data may not be saved correctly.
*Depending on the situation, the storage area may be damaged and reformatting may be necessary. Please be aware that reformatting will delete all previous recording data stored on the device and make it impossible to recover.
*Please upload any recording data you need to save to the ugo Portal as appropriate .
◆ Regarding handling during repairs
If the robot is returned to us for repair due to a malfunction, all recorded data within the robot will be deleted. Please upload any necessary recording data to the cloud in advance.