＝＝Update (7/24/2025)＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
We have added information about the "Recording Data Retention Period" for the long-duration recording feature to this manual.
Please be sure to read this before using the long-duration recording feature.
＝＝Update (4/06/2026)＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
With the release of ugo OS v4.4.0, we have added information on "Automatic Control Processing When Battery Level Is Low."
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＝＝Update (7/30/2025)＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
With the release of ugo Portal v1.15.1, we have added information on "How to Download Long-duration Recording Data."
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＝＝Update (7/24/2025)＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
We have added "Usage Precautions" for the long-duration recording feature to this manual.
Important information regarding the risk of data corruption if the power is turned off by methods other than shutdown (※9) has been added.
Please be sure to read this before using the long-duration recording feature.
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This page explains the long-duration recording feature.
Please read the Usage Precautions carefully before use.
◆ Table of Contents
・What is the Long-duration Recording Feature?
・How to Download Long-duration Recording Data
・Automatic Control Processing When Battery Level Is Low
◆ What is the Long-duration Recording Feature?
Long-duration recording is supported only on ugo OS v3.6.0 and later, and only for ugo Pro (G4), ugo Ex (G4), and ugo mini (G1) models.
This feature continuously records camera footage while ugo is powered on (※1) and saves the recording data to the storage device built into the ugo unit.
The recorded data can be saved to the storage device installed in the ugo unit.
Recorded data can be viewed through ugo Portal while ugo is online and belongs to the same building as when the recording was made (※2 )(※6 )
through ugo Portal, you can view the footage saved inside the ugo unit.
It is also possible to upload footage saved in the ugo unit to ugo Portal. (※3)
Data uploaded from the robot can be viewed in ugo Portal.
Free plans display only 1 hour of data.
Paid plans display all data uploaded from the robot.
Please check with your sales representative regarding plans.
◆How to Record
Starting Recording
・Click the light blue button (Action Menu) at the bottom right of the operation screen,
and a button labeled "Start Long-duration Recording" will appear. (※4)
・When you press "Start Long-duration Recording," a popup will appear in the center of the screen.
Press "Yes" to start long-duration recording.
・While long-duration recording is on, the bottom left of the operation screen will display in red text:
"Long-duration Recording REC".
Stopping Recording
・As when starting recording, click the light blue button (Action Menu) at the bottom right of the operation screen.
While recording, a "Stop Long-duration Recording" button will appear.
・Pressing "Stop Long-duration Recording" will display a popup in the center of the screen.
Press "Yes" to stop long-duration recording.
・While long-duration recording is stopping, the bottom left of the operation screen will display in red text "Stopping Long-duration Recording"
(※5).
When the "Stopping Long-duration Recording" message disappears, the recording has ended.
Automatically Starting Long-duration Recording
By changing settings, you can have long-duration recording automatically start when ugo is powered on.
・From the Robot List (Operation) screen, click the name of the ugo for which you want to enable automatic long-duration recording start.
You can also access this from the Robot Management in the global menu.
About Robot Management
From the Robot List
From Robot Management
・On the opened screen, turn on the automatic long-duration recording start option in the settings section (as shown in the image below),
and long-duration recording will automatically begin when ugo powers on.
・After making changes, please press "Update" at the bottom of the page to apply the changes.
◆Viewing Recorded Data
・Click "Recording Data Management" from the global menu.
When you open "Recording Data Management," a list of recordings will be displayed.
"Uploaded Recording Data" Screen
① You can change the month using the left and right arrows (＜ ＞).
② This tab switches between viewing recordings uploaded to ugo Portal and recordings stored inside the robot.
The default selection is the uploaded recording data.
③ The total size of recording data uploaded to ugo Portal is displayed.
④ Uploaded recording data is displayed as labels.
The labels include time, robot name, and file size.
Clicking a label plays back the recording.
Clicking the date number shows a list of recordings for the selected day.
Screen After Clicking a Date
Video Playback Screen
"Recording Data Inside Robot" Screen
① This tab switches between viewing recordings uploaded to ugo Portal and recordings stored inside the robot.
The default selection is the uploaded recording data.
② Checkbox to filter only online robots.
③ Displays ugos that have performed long-duration recording at least once in the currently set building.
Clicking any ugo opens a screen to view the recording data stored inside that robot.
Screen After Clicking a ugo
① Use the left and right arrows (＜ ＞) to change the month.
② The total size of recording data saved in the ugo unit is displayed.
The retention period for recordings stored inside the robot is up to approximately 32 days.
If the retention period is exceeded, older recordings are overwritten in order.
Therefore, if you want to keep certain recordings, please upload them to the cloud or download them to your device in advance. (※7)
③ List of recorded data saved inside the ugo unit.
It is displayed by date, and clicking a thumbnail shows the list of recordings for the selected day.
Screen After Clicking a Thumbnail
① Displays the serial number and name of the selected ugo.
② Use the left and right arrows (＜ ＞) to change the day.
③ Displays the current date. Clicking the date or calendar icon displays a calendar.
④ Switches to selection mode for deleting recording data.
You can select and delete any data.
⑤ Recording data for each hour. Clicking plays the video.
Recordings are saved every 10 minutes, so there are 6 recordings per hour.
If no data exists, the thumbnail is shown in gray.
Video Playback Screen
① Displays the name of the ugo that owns the data being viewed, and the date and time of the recording.
② Allows selection of upload quality to ugo Portal: low quality (360p) or high quality (720p).
③ Upload button to ugo Portal. Clicking starts the upload.
④ Allows changing video playback speed from 0.25x to 20x.
◆How to Download Long-duration Recording Data
This feature is available only to customers who have contracted the long-duration recording feature as a paid plan option.
You can download recording data saved on the ugo unit’s storage device, as well as recordings uploaded to ugo Portal.
!Important!
Downloading long-duration recording data is only possible with an account that has "Organization Administrator" privileges.
How to Download from the ugo Unit’s Storage Device
This method can only be performed when ugo is online.
① Open the video playback screen of the recording data you want to download.
② Click [Upload Quality], then select the desired download quality (Low Quality 360p or High Quality 720p) from the dropdown.
③ Click the [Download Video] button at the top right of the video playback screen to save the recording data (in mp4 format) to your computer in the selected quality.
How to Download Recording Data Uploaded to ugo Portal
The quality of the recording data downloaded corresponds to the quality uploaded to ugo Portal.
① In the recording list Uploaded Recording Data screen, click the recording data you want to download.
② In the recording playback screen, click the vertical three-dot menu at the bottom right.
③ Click [Download] to save the uploaded recording data (in mp4 format) to your computer.
◆Automatic Control Processing When Battery Level Is Low
- To prevent incidents where the battery dies during long-duration recording, causing recording data corruption and unplayability, we have added automatic control processing for long-duration recording based on battery level. The following processes are automatically executed according to battery level: ・Automatic Stop of Recording: When battery level falls to 10% or below, recording is safely stopped and data is saved. ・Automatic Resume: When charging starts and battery level recovers to 15% or above, recording automatically resumes. ※Automatic resume occurs only if [Automatic Long-duration Recording Start] is enabled on the robot details screen. If recording was started from the Action Menu, after battery level recovers to 15% or above, the operator must manually start recording. ※When automatic stop triggers, data processing of several minutes of recording begins. If the robot is powered off during data processing, the last 10-minute segment of recording data will not be saved inside the robot. Please also review the precautions for the long-duration recording feature.
| Battery Level | Message Displayed on Operation Screen | Description |
| When battery drops to 10% or below | "Long-duration Recording: Stopping..." | Processing to save several minutes of recording data begins. Do not power off the robot until processing is complete. |
| When battery recovers to 15% or above ※If automatic recording start is enabled |
"Long-duration Recording: Preparing..." | Preparation to start long-duration recording is underway. |
| "Long-duration Recording: Recording..." | Long-duration recording is in progress. |
◆Usage Precautions
※1
For ugo Pro and ugo Ex, only the front camera can be used for long-duration recording.
Also, the resolution of saved footage follows the camera’s streaming setting.
※2
Recording data for the same time period can only be uploaded in either low or high quality, not both.
If you upload a video in low quality first and then want to upload the same video in high quality, you must delete the low-quality video from the cloud first.
※3
Recording data is saved inside the robot after several minutes of data processing.
・Data processing occurs while the message "Long-duration Recording: Stopping..." is displayed.
・If "Automatic Long-duration Recording Start" is enabled, data processing is executed automatically (after each 10-minute recording segment completes).
If the robot is powered off before data processing completes, recording data will not be saved. Please note the following:
① When turning off the robot, press "Stop Long-duration Recording" before pressing the power button, and confirm the "Long-duration Recording: Stopping..." message disappears before powering off. If the power is turned off before this message disappears, the last 10-minute recording segment will not be saved inside the robot. ② For 10-minute recording segments to be saved inside the robot, the robot must remain powered on and running normally during the 10-minute recording and subsequent data processing without rebooting. Example: If the robot powers on and starts recording at 10:15, and data processing from 10:20 runs normally, → The recording from approximately 10:16 to 10:20 (4 minutes) will be saved.
※4
If the robot is moved between buildings twice, recording data inside the robot will be deleted, so please be careful.
Pattern ①: Registered in Building A → Building B → Building A → Building B Recording data from Building A and Building B remain. Pattern ②: Registered in Building A → Building B → Building C → Building B Recording data from Building C and Building B remain. Building A’s recording data is deleted. Pattern ③: Registered in Building A → Building B → Building C → Building A The first registration in Building A is treated as new, and previous recording data is not retained.
※5
Recorded videos are encrypted and can only be viewed under specific environments.
Connecting the storage device directly to a PC such as Windows to transfer recording data is not possible.
※6
The "Start Long-duration Recording" button will not respond if the ugo does not have a storage device for saving recording data installed.
※7
When capacity is full, older recording data is automatically deleted.
※8
Please always stop "Long-duration Recording" and reboot the robot once before changing buildings.
※9
If you turn off ugo’s power during long-duration recording, please stop recording or perform a shutdown using the power button.
If the power is turned off by other methods (such as battery depletion or forced shutdown) during long-duration recording,
the data storage area for long-duration recording may become corrupted, and recording data may not be saved correctly.
※ In some cases, the storage area may become corrupted and require reformatting.
Reformatting will delete all past recording data saved in the robot,
and recovery will be impossible, so please be very careful.
※ Please upload any recording data that needs to be saved to ugo Portal as needed.
※10
When multiple ugos belong to the same building and upload recording data for the same date and time, only the first uploaded unit’s data is saved to the cloud.
Also, if you open long-duration recording data for the same date and time from a ugo other than the one that uploaded it, it will show as already uploaded, and uploading from another ugo will not be possible.
◆Handling During Repairs
If the robot is collected for repair due to malfunction, recording data inside the robot will be deleted.
Please upload any necessary recording data to the cloud in advance.